You will receive your prepaid return label by email from no-reply@getbyrd.com.

Send an email to contact@dantelabs.com as soon as you place your order and ask for a cheek swab kit.

We treat data according to the EU General Data Protection Regulation (GDPR) L 127, 23.5.2018 https://gdpr-info.eu/

Panel reports may take anywhere from 1-10 business days

The kits will go through unboxing, registration, physical quality control before they are library prepared.The process is from a few days to weeks  Once this process is finished the status will update to "We have received your kit".

To access the data that is more than 90 days you will access it by purchasing a Gold or Silver subscription from your genome manager account and the data will be retrieved from cold storage.

To purchase in your Genome Manager in the section 'Shop' then 'Subscriptions. It takes about 7 days from the date of purchase for the data to be restored. If it is not available please write to us on our support email.

Results are estimated to be 2 weeks or 8 weeks turnaround from the day they are received by the laboratory.

Some old kits have been delayed and results have been rolling out as we recommenced sequencing.

Inform them that the label has a paperless invoice and they can find it in the system.

If they can not please write to contact@dantelabs.com with the order number and Invoice as the subject.