What is the problem you are experiencing?
I have not received my testing kit
Due to unprecedented demand for testing kits, our fulfilment centre temporarily ran of stock. We have now resolved a short-term backlog which delayed some customers receiving their kits, and all valid UK orders have now been fulfilled.
If you have not yet received your kit, it should arrive within 1-2 business days. If your kit does not arrive within this timeframe, please email firstname.lastname@example.org with your customer ID so that our team can check your order status.
If you have received your kit but no longer require it to travel, please email email@example.com and we will respond accordingly.