Home / Important Shipping Information - COVID-19 Tests

At the checkout, you can select a delivery date for your test kits and we will do our best to deliver on this date. 

Important Shipping Information

  • Orders placed before 14:00 will be shipped the same day as you ordered on a next business day service. After 14:00, we cannot guarantee same day dispatch but will do our best to achieve this. For instance, if you order Tuesday at 17:00, you are going to receive your kits on Thursday by the end of the day.
  • Royal Mail delivers from Monday to Saturday (inclusive). Orders placed after 14:00 on Fridays will be delivered either Saturday or Monday.
  • Orders placed over the weekend will be despatched on Monday using a next business day service.
  • Please note that Royal Mail does not deliver kits over the UK Bank Holidays (Jan 1, 2021; Apr 2, 2021; Apr 5, 2021; May 3, 2021; May 31, 2021; Aug 30, 2021; Dec 27, 2021; Dec 28, 2021).
  • Delivery date-specific orders will be dispatched 24 hours before the chosen delivery date.

Return Shipping Information

  • To receive your results the next business day, please use a Royal Mail Priority Post box before 09:00 when returning your parcel. For instance, if you post the kit on Monday morning at 08:00 for return, you will receive your results by the end of Tuesday. Please ensure that your kits are properly registered before posting it for return
  • If you post the kit on Friday after 09:00 for return, you will receive your results by the end of the following Monday.