We recommend that you place your order as soon as possible.

We aim to send out all orders within 48 hours of ordering. If you specified a shipping date, we will prepare and send your order before so that it will arrive on the specified date.

No. All orders for day 2 / 8 tests must be separate.

Please return your sample by placing it in the Royal Mail postbox prior to 9am the day before you need your results.

Please return your sample by placing it in the Royal Mail postbox prior to 9am the day before you need your results. Please note that Royal Mail does not operate on Sunday or Bank Holidays and we cannot receive deliveries on those days.

You can take the sample by following the instructions and using the accessories contained in the box.

All samples must be registered at the following link : https://dantelabs.co.uk/pages/register-your-covid-19-test-kit . The barcode you need to register is located on the side of the collection tube. Do not register any other barcodes, such as those found on the bag, or the return shipping label. All kits must be registered prior to returning them to the lab.

Try to register from a computer rather than your phone. Make sure that the 'camera permission' is turned on. We recommend using Google Chrome.

Once the sample arrives to our lab, we provide results within 24 hours.

It is possible that you did not properly register your sample, and therefore we could not send the results to you. The proper registration of all samples is a requirement for testing.