What is the problem you are experiencing?
The code for my passenger locator form is not working
A small number of customers were given an incorrect alphanumeric code to submit via the passenger locator form on gov.uk, which must be completed as a condition of entry to the UK. As soon as we realised this mistake, all affected customers were emailed with the correct code.
If you do not believe you have received this email, please check your junk or spam email folder.
If you are still experiencing problems with your code, try removing the final digit ‘0’ and resubmitting.
If that does not work, please email email@example.com with the code you have been given, and we will work to resolve the issue as quickly as possible.